The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I aim to ship all items within 48 hours of receiving your order.
If you’re in Canada you should receive your shipment approximately 4-7 days from the time you’re notified the item has shipped. You may experience a 1-3 day delay due to changes made for Covid-19.
For US orders, you should receive your shipment approximately 5-8 days from the time you’re notified the item has shipped. You may see a delay due to recent changes made to the US Postal system. Please check the USPS website for the most up to date information using your tracking number.
No, Indian Kantha Quilts are one of a kind items roughly the size of a twin bed and made out of multiple different pieces of vintage sari fabric.
This means that they are a type of large patchwork, rather than one solid material on each side. Because of this, you will see some striking colour and pattern combos that are unexpected and beautiful - it’s all a part of their history and charm! They are truly one of a kind heritage pieces and also very durable.
I ship using Canada Post / USPS Expedited Parcel, and both countries are seeing some delays due to COVID-19.
Canada: 4-7 business days
USA: 5-8 business days
Other locations - please email me to confirm purchase options and shipping estimates for countries outside of Canada and the US
Please expect a delay around holidays, based on recent experience.
Dry clean only. For Sabra Silk pillows avoid contact with water.
Vacuum as needed. We support the use of professional rug cleaners to promote the long term health of your rug.
Rugs - for a spill: Continue to pour room temperature or cool water through the rug, catching it underneath in a Tupperware until the spill has been removed.
Rugs - For a drip/small stain: Blot with a clean, wet cloth. Avoid scrubbing or the use of chemicals.
I work with many designers and interior decorators and offer a set discount. I also offer a discount for large orders. Please reach out using the Contact button on my main page or via email. I’d be happy to work with you!
My shipping timelines have not changed, and Canadian orders are now arriving within 1-2 days of standard shipping timelines.
Some US customers are seeing a delay of a few days to a few weeks, due to a compounded issue of COVID-19 and recent changes made to the US Postal system. USPS is the best source of information using your tracking number.
I have yet to lose a package in 1200 orders! There are delays for US customers with fewer planes crossing the border due to Covid-19, and slower than normal processing times with our postal partners. This may mean extra days or weeks of waiting time for some.
What you can do:
1. Know that I appreciate your patience! :)
2. View your most up to date tracking information on the Canada Post (Canadian customers) or USPS (US customers) websites.
3. For significant delays of 4+ weeks with no recent movement on the tracking system, contact USPS or Canada Post to open a ticket to locate/investigate your shipment.
4. Contact me and I’ll be happy to help.
Please contact me within 7 days of receiving your item using Etsy messages or at firstname.lastname@example.org and I will provide you with instructions to begin the return process. Thanks!
When a parcel is in transit I’m not able to honour a cancellation. Unfortunately I can’t stop a parcel from being delivered once it’s on its way, and I’m a small shop. Losing a rug or pillow cover is a significant loss for my business.
However...I do understand that you may need to move on with your life when an item you’ve ordered is significantly delayed. I will absolutely honour a return and refund.
Please send me a shop message and we can coordinate - and I’ll send you something in writing confirming I will honour a late return. Above all else, thank you for your patience!