Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Canada : 2 - 7 business days
- United States : 4 - 7 business days
- Europe : 7 - 14 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a gift note, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests.
I use your information to provide the services you requested, and in Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
How to Contact Me
For purposes of data protection law, I, Allison Uttley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at kitandloom@gmail.com.
Frequently Asked Questions
When will my item ship?
I aim to ship all items within 48 hours of receiving your order.
When will I receive my shipment?
If you’re in Canada you should receive your shipment approximately 4-7 days from the time you’re notified the item has shipped.
For US orders, you should receive your shipment approximately 5-8 days from the time you’re notified the item has shipped. Please check the USPS website for the most up to date information using the tracking number from your order.
Are the Indian Kantha Quilts all one material?
No, Indian Kantha Quilts are one of a kind items roughly the size of a twin bed and made out of multiple different pieces of vintage sari fabric.
This means that they are a type of large patchwork, rather than one solid material on each side. Because of this, you will see some striking colour and pattern combos that are unexpected and beautiful - it’s all a part of their history and charm! They are truly one of a kind heritage pieces and also very durable.
How long will shipping take?
I ship using Canada Post / USPS Expedited Parcel.
Shipping times:
Canada: 4-7 business days
USA: 5-8 business days
Other locations - please email me to confirm purchase options and shipping estimates for countries outside of Canada and the US
Please expect a delay around holidays, based on recent experience.
Care instructions
Pillows:
Dry clean only. For Sabra Silk pillows avoid contact with water.
Rugs:
Vacuum as needed. We support the use of professional rug cleaners to promote the long term health of your rug.
Rugs - for a spill: Continue to pour room temperature or cool water through the rug, catching it underneath in a Tupperware until the spill has been removed.
Rugs - For a drip/small stain: Blot with a clean, wet cloth. Avoid scrubbing or the use of chemicals.
Wholesale availability
I work with many designers and interior decorators and offer a set discount. I also offer a discount for large orders. Please reach out using the Contact button on my main page or via email. I’d be happy to work with you!
Are there shipping delays due to Covid-19?
My shipping timelines have not changed, and Canadian orders are now arriving within 1-2 days of standard shipping timelines.
Some US customers are seeing a delay of a few days to a few weeks, due to a compounded issue of COVID-19 and recent changes made to the US Postal system. USPS is the best source of information using your tracking number.
My package hasn’t arrived - is it lost?
I have yet to lose a package in 1200 orders! There are delays for US customers with fewer planes crossing the border due to Covid-19, and slower than normal processing times with our postal partners. This may mean extra days or weeks of waiting time for some.
What you can do:
1. Know that I appreciate your patience! :)
2. View your most up to date tracking information on the Canada Post (Canadian customers) or USPS (US customers) websites.
3. For significant delays of 4+ weeks with no recent movement on the tracking system, contact USPS or Canada Post to open a ticket to locate/investigate your shipment.
4. Contact me and I’ll be happy to help.
How do I initiate a return?
Please contact me within 7 days of receiving your item using Etsy messages or at kitandloom@gmail.com and I will provide you with instructions to begin the return process. Thanks!
My package is significantly delayed, can I get a refund?
When a parcel is in transit I’m not able to honour a cancellation. Unfortunately I can’t stop a parcel from being delivered once it’s on its way, and I’m a small shop. Losing a rug or pillow cover is a significant loss for my business.
However...I do understand that you may need to move on with your life when an item you’ve ordered is significantly delayed. I will absolutely honour a return and refund once the item has been delivered.
Please send me a shop message and we can coordinate - and I’ll send you something in writing confirming I will honour a late return. Above all else, thank you for your patience!